Account Checks

What Does Roobet Casino Need to Verify My Account?

The license requires every player to be checked, and a complete file is usually cleared in 52 hours.

Licensed & AuditedRegulated by Anjouan Offshore Finance Authority under license ALSI-132694. Games audited by Gaming Laboratories International.

Before Your First Payout

Read These Six Lines Before You Upload

Open this when a payout is paused or you want the paperwork sorted before it happens.

Company

Roobet Casino LLC

License

ALSI-132694 (Anjouan Offshore Finance Authority)

Review time

52 hours

Deadline

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

At The Upload Screen

Four Steps to a Clean File

Finish this list and your file should go through without a second round of requests.

The In-Account Checklist

A verification tab sits inside your account area, and the checklist there tells you which items are still missing before you send anything.

Why Does an ID Get Rejected?

Photograph the whole identity page flat, in daylight, with all four corners visible; shadows and cropped edges are the usual reason a file bounces back.

Hide the Middle Digits

For each card used, show both sides with the middle digits covered, but leave your name and the last four visible so the payment record matches up.

A Result You Can Track

Once your chosen items are in, the review clock starts and you can keep an eye on the case status; anything unclear comes back as a single request by e-mail.

Four Items

Match Each Paper to the Point It Settles

Use this list to pick the right sheets before you open the camera.

Photo identification

ConfirmsWho you are and your date of birth

Must showAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you live in New Zealand

Must showFull page, dated recently, name visible

Payment card image

ConfirmsThe card behind your deposits

Must showBoth sides, middle digits covered

When the Check Lands

Know When the Check Knocks

Four screen moments can trigger the identity request, and here is what each one asks of you.

Deposit Ceiling Increase

A higher deposit ceiling looks like a change in risk profile, so the site confirms who is playing before lifting it. A photo ID and a fresh proof of address are usually asked.

Name Does Not Match

Details typed at sign-up can drift from the printed page, so the mismatch holds the file open. Send a clear photo ID plus a document showing the name and address exactly as registered.

Prove the New Route Is Yours

An unfamiliar card, wallet or bank route needs proof it belongs to you. The payment card image settles ownership, and a photo ID confirms the account holder behind it.

Send the Papers First

Money leaving the account is where the licence requires the identity on file, so the first cash-out stops until the checks clear. Photo identification and proof of address close it.

Explain Where the Money Started

Under licence ALSI-132694, granted by the Anjouan Offshore Finance Authority, the casino must know where deposited money began. The request is routine bookkeeping against money laundering, never a suggestion that you did anything wrong. Most players answer it once with one or two papers.

Depending on how your money arrived, expect one or more of these:

Recent bank account statements
Payslips or an employment letter
Tax return or income summary
Sale contract or property deed
Savings or investment statements

Why a Paper Bounces Back, and the Fix

Screenshot Sent Instead. A screen grab of an ID drops detail and security features, so the checker cannot confirm the physical card or page. Photograph the original document itself Keep the whole edge inside the frame

Send a Fresher Bill. Address papers go stale, and an old bill no longer proves where you live now, so the file stays open. Pull a statement from the last weeks Pick a page showing your full address

Fix the Mismatch First. A nickname, maiden name or old flat address breaks the link to your account, so the checker cannot tie the paper to you. Match the spelling on your profile Add a document showing the change

Clear the Check

Waiting on a Document Review

Open this while a case sits in review and you want a straight answer fast.

Does a phone photo of my passport get accepted?+

Yes, a phone shot works provided the whole page stays sharp and readable. Stay close enough that the print fills the frame, and send the original file from your gallery rather than a screenshot.

How soon will my account be cleared after I send ID?+

Plan on about 52 hours from the moment the last file lands. A clean set of images usually moves faster, while a blurred copy or a mismatched address adds a second look. Status updates appear in your account, so there is no need to chase.

My name changed after marriage, which documents should I send?+

Send photo identification issued in your current name, plus a proof of address that carries the same spelling. Where the two ever differ, the review stalls, so a quick note to [email protected] sorts out which paper to swap.

Do my documents stay on file for future payouts?+

Once a case clears, the approved file covers your later payouts, so the same papers are not requested again. A fresh copy may come up where a card expires, an address changes, or a source of funds review opens.

Why was my proof of address turned down?+

Usually because a corner is cropped, a glare hides the text, or the page carries a name that differs from your account. Re-shoot the full page flat on a table and send it again; a second attempt is normal and costs nothing.

When will the casino ask me to verify my account?+

The licence requires a completed check before the first withdrawal leaves, and staff may open one earlier, at sign-up or at the first deposit. Either way the request appears in your account before any payout is processed.