Roobet Casino settles most questions here first, so the written record stays accurate and quiet.
trustWhy did the reply I got not solve my problem?+
Reply to the same thread and ask for a supervisor to review the case. If the outcome still feels wrong, send the details to [email protected], and after our final word you may take it to the Anjouan Offshore Finance Authority.
trustCan I get help without sharing my password?+
Your registration email address is enough, plus the last four digits of a payment card if we need to match a deposit. Support will never ask you for your password, and any reset link arrives only in your own inbox.
trustWhat happens when my documents are still with you?+
Checking your photo identification, proof of address and card image normally takes around 52 hours. Once it clears, withdrawals run without a hold, and NZ$95,000 remains the ceiling on a single cash-out. We will email you the moment the review ends.
trustDo I need a reason to ask for my data?+
Yes, email [email protected] and state whether you want a copy of your personal data or its deletion. We confirm in writing, and deletion closes your account along with any balance you hold under the single-account rule.
trustWhere do I ask for my account to be shut?+
Open live chat and tell the agent you want the account closed. Closure is permanent, so clear or withdraw any remaining balance first, and remember that duplicate accounts get closed anyway under the one-account rule.
trustCan I reach support after midnight in New Zealand?+
Yes, live chat and the phone line answer in two minutes at any hour, and email replies land within six hours. That covers nights, weekends and public holidays, all timed on NZST, so a 3am question from Auckland still reaches a person.
Checking us out
Know who holds your account
Company facts sit in the open here, the same way our hours and addresses do everywhere else.
Here is the order to follow when a reply leaves your question open.
Where does a complaint start?
Put the problem in plain words to the support team first, with dates, amounts and the reply you already have. Every complaint starts on this desk.
Read the decision
An agent reads your summary and answers with a decision or a request for one more piece of evidence. Keep the reply in your inbox.
Ask for the thread to be reviewed
If the answer still misses the point, ask the same thread for a manager review. A senior member then reads the whole exchange again, with your evidence attached.
Send the file to Anjouan
Should the manager review still leave you unsatisfied, the Anjouan Offshore Finance Authority, which licenses this casino, is your next stop. Take the full written exchange with you.
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