Protection you control

Take Responsible Gambling Seriously at Roobet Casino

Play begins at 18, and every Roobet Casino account carries deposit limits, loss limits, session time reminders, self-exclusion periods and reality checks.

Set a deposit limit

Licensed & AuditedRegulated by Anjouan Offshore Finance Authority under license ALSI-132694. Games audited by Gaming Laboratories International.

Four essentials

Age, Licence and Help in One Look

The worry about who is accountable, and who to ring, answered in four lines.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-132694

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

When play needs a brake

Limits You Set, Not Limits Set for You

Useful the moment you want a brake that holds without closing your account.

A ceiling before play

It caps what you put in over a chosen span, so the amount is fixed before play. Turn it on before spare cash drifts into play.

Pick a loss figure

It pauses play when net losses reach a figure you chose while calm. Choose it when losses start to feel personal.

An hour, not three

It pings you at a set interval so an hour does not slide into three. Switch it on if you often lose track of time.

Take a longer break

Closes your account to play for a stretch you choose, so a break holds when resolve does not. Use it when a pause is not enough.

Session readout

It shows how long you have played and what you have spent, so the session stays visible. Turn it on before a long evening.

Setup walkthrough

Deposit, Loss or Time in Four Moves

Useful when you have decided on a figure and want it live before the next session.

Is this my email?

Open your profile menu from the account area and check that the email shown is yours, because limit changes land there too.

Inside your profile

Look for the responsible gambling section inside your profile and read each control listed before you change anything.

Choosing your weak spot

Decide whether money coming in, money lost or time at the table is your weak point, then set that limit first.

Saved and seen again

Save the figure and reopen the section to confirm it sits in the account, then play knowing the ceiling is real.

Pause Versus Self-Exclusion

Set a Short Pause. A pause sits in your account settings and stops play for a few hours or days without closing anything. Your balance and history stay put, and the pause lifts once the period ends.

Open Now, Shut for Months. Self-exclusion shuts your access for a long stretch, up to two years, and it cannot be undone early. You start it in the account, and the operator must exclude a customer showing signs of problem gambling from all its platforms.

Is There a National Register? New Zealand has no national self-exclusion register, so the casino account is where you exclude yourself. Choose the period there, then call Gambling Helpline Aotearoa if you want someone alongside you while it runs.

A Call You Can Make

Before It Gets Worse, There Is a Free Call

You will have the free, confidential contacts for this country in one place.

Gambling Helpline Aotearoa

A free, confidential line for players and their whanau, answered around the clock. Text support also runs for those who would rather write than talk. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, peer and cultural support across eighteen clinics nationwide, free of charge, plus text contact for players and relatives during weekday hours. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and their families, listing signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Signs That Play Has Turned Costly

Catching these early keeps a costly habit from settling in. A deposit limit or a pause is the first practical step, and it works best when you set it before the next session rather than after a loss.

Read through and count how many describe your play right now.

Playing longer than you planned
Chasing a loss with bigger deposits
Borrowing money to keep playing
Hiding your play from family
Feeling tense when you cannot play
Spending money set aside for bills
Playing to escape a flat mood

Control and care

Straight Answers Before You Decide

Removes the worry that a setting you make now can never be undone or eased.

Can I set a deposit limit on my phone in New Zealand?+

Yes. The mobile version of the casino carries the same account section as the desktop site, so the deposit limit sits where it always does. Open your account, find the controls list and save the figure you choose before you play, not after a loss.

Does self-exclusion here block me from other casinos too?+

No. New Zealand has no national self-exclusion register, so the exclusion you set applies to your Roobet Casino account only. If you want other operators to stop taking your play, you arrange that with each of them separately.

How do I shut my account permanently rather than pause it?+

Write to [email protected] from your registration email address and ask for the account to be closed for good. Support handles the request from there, and closing is the right choice when a break is not what you need.

What if I want a different ceiling later on?+

A new figure is entered in the same section of the account where the first one was saved, so the controls list stays your single place for it. Think about the next ceiling before play starts, since a change made to escape a rising loss defeats its purpose.

How does a short pause change my account, and when can I play again?+

A pause closes your account to play for the period you pick, and it reopens by itself once that period has run out. Nothing else in the account changes, so your balance and history stay where they were.

Is there any way to end a self-exclusion sooner?+

No. The exclusion runs for the whole period you chose and is not lifted part way through, which is exactly why it works. Choose the length with that in mind, and use the helpline or a counselling service while it is running.